The ombudsman services deals with all individual disputes opposing a postal user (either a sender or a receiver) with a postal company or a delivery company active on Belgian soil. In each case we handle, our ultimate goal is to reach an amicable settlement between the postal user and the postal company.
Annual Report 2023
The annual report 2023 has been published
Check out our new annual report here, this time in a new digital format!
Frequently Asked Questions
Here you will find answers to the questions you are directing at the ombudsman services
FAQContact
A complaint filed with ombudsman poste needs to be filed in written form (webform, mail or postal letter). For further information, you may also reach us by phone.
ContactOur Annual Reports
Are you interested in learning about the results achieved by our organisation? You are invited to take a look at our annual reports.
Annual Reports