Open to the public every working day from 9 a.m. until 4 p.m.

By telephone:

Caution: for information, any request for mediation is to be submitted in writing.


Caution: do not forget to mention your name and address. We are not allowed to take up anonymous complaints.


By letter: Office of the Ombudsman for the Postal Sector
Koning Albert II-laan 8, box 4
1000 Brussels


 Caution: do not forget the stamp (the handling of the case itself is free of charge)


By fax:


In person: Koning Albert II-laan 8, 1st floor, 1000 Brussels

Tip: bring as much information and proof as possible

Koning Albert II-laan 8 box 4, 1000 Brussel - Tel: 02 221 02 20 - Fax: 02 221 02 44 - E-mail: